PLATFORM TERMS / VERSION 2026-09-26

A marketplace built on clear terms.

1. Who operates this marketplace

InstruTech Marketplace (Pty) Ltd, South African registration number 2026/497053/07, operates this platform. Contact: b54848633@gmail.com. Founder: Blessing Rambuda. Business contact address: 17 Charlton Terrace, New Doornfontein.

2. The marketplace relationship

Independent sellers offer their own hardware through InstruTech. The relevant seller is identified on the product and order pages. Sellers are responsible for lawful goods, accurate specifications, stock, taxes, invoices, fulfilment, delivery and product remedies. InstruTech provides marketplace services and support without excluding any responsibility imposed on it by law.

3. Accounts and acceptance

Use accurate account details, protect your credentials and use the platform only where you can lawfully enter the transaction. Account access is personal. Acceptance of these terms is recorded with a version and timestamp. Creating an account does not make you an approved seller. Seller approval is a separate process.

4. Listings and intellectual property

Only list goods you are entitled to sell. Provide accurate condition, technical specifications, safety warnings, photographs, stock and compatibility information. Do not offer counterfeit, stolen, prohibited or unlawfully regulated products. Obtain any required approvals, including applicable ICASA approvals for radio equipment. You retain your intellectual property and grant the marketplace permission to display your listing content to operate the service. Do not upload material that infringes another person’s rights.

5. Seller onboarding and moderation

Seller applications and listings are reviewed. We may request verification documents, reject misleading content or suspend an account to address fraud, security, illegality or material breaches. Editing a live listing returns it to review. Removal from the storefront does not erase existing order responsibilities. Contact support to contest a moderation decision.

6. Prices, commission and payments

Amounts are in South African rand. Displayed prices include VAT where applicable to the seller. Delivery is itemised by seller before checkout. The current commission is disclosed on the pricing page and stored on each order. Commission is charged on the product subtotal; delivery passes to the seller. Future rate changes do not alter already placed orders.

The current test checkout does not charge money, establish a real paid order or arrange a real delivery. No live gateway or escrow service is represented as operational. Real checkout stays disabled until merchant approval, payment integration and settlement terms are complete. Sellers must not fulfil orders labelled TEST.

7. Order handling and delivery

Stock is reserved for 20 minutes while an order awaits payment. Expired or cancelled unpaid orders release their reservation. Sellers arrange their own delivery, honour the disclosed estimates and provide tracking. Buyers should confirm receipt only after the goods arrive. Keep order communication on the order page.

8. Returns, refunds and disputes

The delivery and returns policy forms part of these terms. It includes our 30-day change-of-mind policy and preserves statutory rights. Raise an issue promptly using the order page. We may hold an unsettled payout while investigating. Decisions are recorded and do not prevent a consumer from pursuing remedies available under law.

9. Reviews and conduct

Only buyers of delivered orders can review those products. Reviews must reflect the purchase and avoid personal data, abusive content, manipulation or advertising. We may hide content that breaches these requirements. Public pre-sale “Ask the seller” functionality is not offered; private order messaging is available to order participants and the owner.

10. Availability and liability

We take reasonable steps to operate a reliable platform but do not guarantee uninterrupted availability. Notify us of errors or suspicious activity. Nothing in these terms excludes liability, rights or protections that cannot lawfully be excluded. South African law applies, subject to mandatory consumer protections.

11. Privacy and updates

Our privacy notice describes how personal information is handled. Material updates will be published with a new version. We record acceptance where required before further transactions.