DELIVERY & RETURNS / 26 SEPTEMBER 2026

A clear way forward.

Delivery by your seller

Each seller sets a delivery fee and estimated business-day range. A cart containing products from several sellers becomes separate seller orders, each with one delivery fee. Estimates exclude weekends and public holidays and are estimates, not guarantees. The seller supplies the courier and tracking number in your order.

30-day change-of-mind policy

For ordinary eligible physical products, you may request a change-of-mind return within 30 calendar days of receiving them. Keep the product unused, complete and in a condition suitable for resale, with its accessories. You may be responsible for reasonable return transport for a change-of-mind return. We will disclose the return address and any applicable transport cost when the return is arranged.

Your statutory rights remain

This voluntary policy does not replace or restrict South African consumer rights. Where section 44 of the Electronic Communications and Transactions Act applies, a consumer may cancel an eligible online goods purchase within seven days after receipt, without a reason or penalty other than the direct cost of returning the goods. Statutory exclusions, including certain personalised goods, may apply; these do not remove rights relating to defects or misdescription.

Where the Consumer Protection Act applies, qualifying defective, unsafe or failed goods may be returned within six months after delivery, at the supplier’s risk and expense, with the remedies provided by that Act. A seller’s shorter advertised warranty does not override statutory protection. Longer manufacturer or seller warranties may also apply.

Open a return or dispute

Open My orders, select the seller order and choose “Request a return or open a dispute”. Explain the problem and the resolution you want. Use the order conversation to coordinate return transport. Do not send goods to a seller before a return address is confirmed. For a claim outside the ordinary return window, select “dispute” so the owner can review any additional rights.

Refunds and payout holds

An open case holds any unsettled seller payout. Approval, return receipt and refund are recorded separately. In the test marketplace, refunds are test records and do not move money. Real refund methods and timing will be confirmed with the live payment provider before checkout opens for real purchases. Statutory refund time limits still apply.

Need help?

Contact b54848633@gmail.com with your order reference. You retain access to applicable consumer complaints bodies and courts.

Reference legislation: Consumer Protection Act and Electronic Communications and Transactions Act.